STRIKE TEN PROMOTIONS BILLING TERMS & POLICIES

It is our goal to provide our customers with service resulting in 100% satisfaction, and to handle special requests as completely and quickly as possible. To make clear our policies concerning special shipping, returns or other special services, the following outlines procedures and pricing.
 
RETURN POLICY
MERCHANDISE AND BALL ORDERS WITHIN THE CONTIGUOUS US

Normal processing requires customers make full payment by check, money order or credit card (MasterCard, VISA, AMEX or Discover cards are accepted) when the order is placed. Standard shipping to the contiguous U.S. is included in the price of the merchandise package, but it does not include special services or lift gate charges. A $10 handling fee is charged on each individual merchandise purchase order placed (i.e. whether the order is for 1 merchandise package or 100, the $10 handling charge is the same). Normal shipping is done by FedEx Ground Service. Delivery time is specific to each program and the order-delivery windows are listed for each specific program on each program's Merchandise Master Purchase Order (found in each Promotion How-To Manual). General guidelines for normal delivery is about 8 weeks from the order date. Balls are shipped directly from the Brunswick Corporation and are shipped separately from any merchandise component of the package. No merchandise will be shipped until entire order is paid in full. All orders are cancellable up to four weeks prior to the delivery date, and are subject to a $30 per package cancellation fee (see complete details in  the Cancellation Policy below). Damaged merchandise can be returned for replacement with like merchandise (i.e. a damaged Scooby-Doo 8 lb ball will be replaced with another Scooby-Doo 8 lb ball). It is the customer's responsibility to inspect all shipments upon receipt and report to Strike Ten Promotions any shortages or discrepancies within 10 of the delivery. Leading Edge Promotions will not be responsible for any shortages reported more than 10 days after the shipment is received.
 
MERCHANDISE AND BALL ORDERS OUTSIDE THE CONTIGUOUS US

Normal processing requires customers make full payment in US dollars by check, money order or credit card (MasterCard, VISA, AMEX or Discover cards are accepted) when the order is placed. For shipping outside the contigious US, call for rates. Duty, taxes and import charges are the responsibility of the international recipient.  A $10 handling fee is charged on each individual merchandise purchase order placed (i.e. whether the order is for 1 merchandise package or 100, the $10 handling charge is the same). Balls are shipped directly from the Brunswick Corporation and are shipped separately from any merchandise component of the package. No merchandise will be shipped until entire order is paid in full. All orders are cancellable up to four weeks prior to the delivery date, and are subject to a $30 per package cancellation fee (see complete details in  the Cancellation Policy below). Damaged merchandise can be returned for replacement with like merchandise (i.e. a damaged Scooby-Doo 8 lb ball will be replaced with another Scooby-Doo 8 lb ball). It is the customer's responsibility to inspect all shipments upon receipt and report to Stike Ten Promotions any shortages or discrepancies within 10 of the delivery. Strike Ten Promotions will not be responsible for any shortages reported more than 10 days after the shipment is received.

SPECIAL SERVICES
SPECIAL SERVICES WITHIN THE CONTIGIOUS US

Rush Delivery: A Rush Delivery is delivery of any order which is required in less than 2 weeks from the date the request is made.  The charge for Rush Delivery is $25 per order and the shipment is sent via regular FedEx Ground. For example: A center submits an order on April 11, 2005.  They request to receive the merchandise prior to April 25, 2005.  If the merchandise is available and we can accommodate the request, the center is charged $25.
Expedited Delivery:

Expedited Delivery: Delivery of any order which is required in 3 or less days from the date the request is made.  The charges for Expedited Delivery are: $25 plus $35 per package for Next Day Delivery (requests must be received by 10 AM to be received by 3 PM the following day); $25 plus $15 per package for 2nd Day Delivery and $25 plus $5 per package for 3rd Day Delivery.
 
Split Shipment Charge: Split Shipment is an order requested to be split up and shipped in two different shipments. (Sorry, splitting a shipment in more that 2 cannot be accommodated). The charge for split shipment is $3.50 per merchandise package.
For example:  a center places an order for 30 Viz-A-Ball packages.  They inform us at the time of the order or some time after that they need ten of the Viz-A-Balls on the order sent at a different time than the other twenty.  In this case, the split shipment charge will be assessed on the ten Viz-A-Balls and the center will be charged $35.00 (10 balls x $3.50 = $35.00).

SPECIAL SERVICES OUTSIDE THE CONTIGIOUS US
Call for specifics.

CANCELLATION POLICY

To allow for bowler dropouts and other changes at the bowling center, Leading Edge Promotions has an order cancellation policy in place. You now have the option of cancelling some or all of an order placed up until 4 weeks prior to the published delivery or in-center date. Due to production and delivery schedules, cancellations will not be accepted after this specified time.

Cancellation Cut-off Example:
Delivery date: Monday, 11/15/04
Cancellation Cut-off: Monday, 10/18/04

A fee of $30 will be charged for each merchandise package (ie. ball/bag package) cancelled and Strike Ten Promotions will issue a refund in the form of a company check for the difference between the package price and the $30 fee within 2-4 weeks. (Sorry, we will not be able to issue a credit to your AMEX, Visa, MasterCard, or Discover Card.)

Refund Example:
2 Ball / Bag Packages ordered at $94: $94 x 2 = $188
2 Ball / Bag Packages cancelled with fee of $30: $30 x 2 = $60
Refund Check Issued: $188 - $60 = $128

To eliminate the possibility of mistakes, Strike Ten Promotions will require that a completed and signed Cancellation Form be faxed to our Customer Service Department prior to processing the cancellation. (See the specific program How To Manual for Cancellation Form.) Please be sure to note the mailing address if it is different from the shipping address.